佳宁娜友谊广场物业管理投标方案下载

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• 佳宁娜友谊广场物业管理投标方案

  一、整体设想                                                             1-2
  1.1项目情况                                                                1
  1.2实质物业管理服务                                                       1-2

  二、管理模式                                                             3-12
  2.1 管理架构                                                              3-6
  2.2 工作流程                                                              7-8
  2.3 信息反馈渠道                                                          8-9
  2.4 控制方式                                                              9-10
  2.5 商场物业管理要点                                                     11-12

  三、管理服务人员配备                                                  13-14
  3.1 各类人员数量及文化素质要求                                             13
  3.2 人员来源及岗位配置                                                     13
  3.3 管理处主任简历                                                         14

  四、培训                                                                15-16
  4.1培训计划                                                               15
  4.2培训方式                                                               15
  4.3培训目标                                                             15-16

  五、 物质装备计划                                                             17-21
  5.1 物业服务人员住房                                                        17
  5.2 管理用房                                                                17
  5.3 管理处配备需用品情况                                                  17-21

    六、管理预算                                                               22-28
  6.1 说明                                                                     22
  6.2 收入项目                                                                 22
   6.3 支出项目                                                               23-27
   6.4 收支盈亏情况                                                             28
   6.5 增收节约措施                                                             28

  七、物业维修基金的管理方案                                              29-32

  
   7.1 物业维修基金的使用程序                                                 29-31
  7.2 物业维修基金的管理程序                                                 31-32
    7.3 物来维修基金资料的保管                                                    32
    7.4 小结                                                                      32

  八、管理规章制度过                                                        33-111
  8.1 公众制度                                                               33-49
  8.2 单位内部岗位责任制                                                     50-71
  8.3 管理运作制度                                                          72-131
  8.4 考核制度                                                             132-138

  九、档案的建立和管理                                                  139

  十、质量标准及实施措施                                         140-141
  10.1 实施措施                                                              140
  10.2 标准承诺                                                              141

  十一、社区文化活动                                                142-144

  十二、便民服务项目                                                145-150
   12.1  无偿服务                                                          145
    12.2  有偿服务                                                       146-150

  十三、服务质量的控制体系                                         151-154
  13.1 总则                                                                151
  13.2 质量记录控制                                                     151-152
  13.3 内部质量审核程序                                                 153-154

  十四、提高管理服务水平新设想                                      155-158
  

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